Technology Support
Please see the instructions below for how to log into your devices and how to troubleshoot common problems.
Still need help after reviewing below? Click HERE to submit a support request.
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Logging In to Devices
Grade K-2 iPads
Student presses the home key. They are logged in to the device automatically.
Clever Login: Student will need to log into Clever using their QR Code Badge, or their student credentials.
Username: School Email Address (Student ID@students.rsd7.net); example: 123456@students.rsd7.net
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
Username: School Email Address (Student ID@students.rsd7.net); example: 123456@students.rsd7.net
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
Grade 6-8 iPads
Student presses the home key. Enter the passcode they set up during activation.
Clever Login: Student will need to log into Clever using their student credentials.
Username: School Email Address (Student ID@students.rsd7.net); example: 123456@students.rsd7.net
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
Grade 9-12 Chromebooks
Username: School Email Address (Student ID@students.rsd7.net); example: 123456@students.rsd7.net
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
On a PC (Windows)
Username: Student ID
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
Logging In to Clever
Log in to Clever at clever.com/in/rsd7. Click “Log in with Active Directory” and enter your district credentials.
Username: School Email Address (Student ID@students.rsd7.net); example: 123456@students.rsd7.net
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
Device App Login Directions
Login formats for Apps on all Devices (not web apps)
Not being logged in through Clever, the first-time students load a webpage in a browser like Chrome, Safari or Edge, they will be asked to log in to Securly. This is our web filtering software. Students log in one time, and will not be asked to do this again.
- Click Log in With Microsoft (if given a choice to log in with Google or Microsoft)
- Enter your district email (studentID@students.rsd7.net)
- Click "Next"
- Enter your Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
- Click "Sign In"
- When asked the question “Stay Signed In?” Select “Yes.
- You should be able to access the internet now. If you cannot, request help by asking your teacher for help. If you need further assistance, reach out to the district via Let’s Talk.
Learn more at https://www.reynolds.k12.or.us/district/securly.
Install the app from the self-service/app store on your device.
Search and select your school in the device app log-in window.
Username: Student ID
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
This includes Teams (video conference), OneNote/Class Notebook, Outlook Email/Calendar, OneDrive, Excel, Word, PowerPoint, and other online tools.
Install from the self-service/app store on your device.
Username: School Email Address (studentID@students.rsd7.net); example: 123456@students.rsd7.net
Password: MMDDYYYY (8-digit birthdate); example: 01012020
Install the app from the self-service/app store on your device or go to studentvue.rsd7.net.
Username: Student ID
Password: Student ID + MMDDYYYY (Student ID + 8-digit birthdate); example: 12345601012020
If you are having trouble and need help, follow these steps:
- Refer to the included Troubleshooting Guides to see if you and your family can find the answers you need:
- Work with your teacher first. Your teacher has many resources, and knows who to ask the questions to. Keep using the included Troubleshooting Guides as you work through things with your teacher.
- If you need further assistance, reach out to your school by phone, email or via Let’s Talk.
If you need to install or log in to any apps on your device (outside of Clever web-based apps), refer to these directions.
Chromebook Troubleshooting Guide
- Trouble Logging In
- Clever Login Prompts
- Trouble Browsing the Internet or Error Message from Securly
- Chromebook Won’t Turn on or Won’t Charge
- Chromebook Crashes or Freezes
- Chromebook is Operating Slowly
- System Update Causes Error or Won’t Download
- “Aw Snap” Error
- Battery Won’t Charge
- Bluetooth Doesn't Work
- Camera Doesn’t Work
- Sound Doesn't Work
- Touchpad Doesn't Work
- Be sure your device is connected to Wi-Fi or Ethernet.
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Be sure you are using the correct login credentials detailed below:
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Username: School Email Address
Student ID@students.rsd7.net; example: 123456@students.rsd7.net
(If the student ID is 123456 the email address would be 123456@students.rsd7.net) -
Password: Student ID + MMDDYYYY
(Student ID + 8-digit birthdate); example: 12345601012020
(If the student ID is 123456 and DOB is 01/02/2003 the password would be 12345601022003)
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Username: School Email Address
- Instead of signing in with the clever badge system, you can sign in using your email address and password.
- To do this, select “sign in with a different account,” or wait 10 seconds for the “login” button to appear on the webcam screen, then select “login with active directory.”
Trouble Browsing the Internet or Error Message from Securly
- Be sure the device is connected to Wi-Fi or Ethernet.
- Reboot the device by clicking into the menu in the bottom right corner and select the power icon.
Chromebook Won’t Turn on or Won’t Charge
If the Chromebook is charging, do the following:
- Let it charge for at least 30 minutes.
- Plug in the charger both ways and to both charging ports (if applicable).
- Press and hold the refresh key and hold the power button down at the same time for 15 seconds.
If the Chromebook still isn't charging, do the following steps:
- Check to see if the charger or adapter cables are completely plugged in to the Chromebook, the charger brick, and the wall.
- Make sure that the power outlet you are using at the home is working.
- Unplug the charger from the wall and the Chromebook. Plug the charger back in to the Chromebook, then plug it into the wall outlet.
- Charge the device for at least 30 minutes.
- Press and hold the refresh key and hold the power button down at the same time for 15 seconds.
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Reboot the device by following these steps:
- Close all the apps and browser windows.
- If you can tell that it’s a specific tab in the web browser causes the Chromebook to crash or freeze, hard refresh the page by pressing ctrl + shift + r while on that page.
- If you've installed any new apps or extensions recently, uninstall them.
Chromebook is Operating Slowly
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Check for updates by following these steps:
- Turn on the Chromebook.
- Connect the Chromebook to Wi-Fi.
- Click on the time (clock) in the bottom right corner of the screen.
- Select Settings
- Select Menu and then select About Chrome OS.
- Under the information section for Google Chrome OS, you'll see which version of the chrome operating system the Chromebook is using.
- Select ‘Check for Updates.’
- If the Chromebook finds a software update, it will start to download automatically.
System Update Causes Error or Won’t Download
- Be sure the device is connected to Wi-Fi or Ethernet, then try downloading the update again.
- Reboot the device.
- Reload the page by clicking the reload button on the screen in the top left corner of the browser window.
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Check the internet connection and clear the cache.
- In the top right of the Chrome browser window, click more > more tools > clear browsing data.
- Next to "time range," select all time.
- Select cached images and files and cookies and other site data. Deselect the other types of data.
- Click clear data.
- Reload the browser tab.
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Close other tabs, extensions & apps.
- Close every tab except for the one that’s showing the error message.
- Quit other apps or programs that are running and pause any app or file downloads.
- Uninstall unnecessary extensions from the Chrome browser. In the top right, click more> more tools > extensions. For extensions you don't use, click remove.
- Try reloading the tab with the error.
- Reboot the device.
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Check the following things:
- The charger or adapter cables are completely plugged in to the Chromebook, the charger brick and the wall.
- The power outlet you are using is working.
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If the Chromebook still won't charge, do the following:
- Unplug the charger from the wall and the Chromebook.
- Plug the charger back in to the Chromebook, then plug the charger into the wall outlet.
- Try plugging in the charger both ways and to both charging ports (if applicable).
- Charge the device for at least 30 minutes.
Can’t Connect to Bluetooth
- Be sure that the Bluetooth device is supported and fully charged.
- Be sure you've entered the Bluetooth pin correctly.
- Turn off Bluetooth on the Chromebook, then turn it back on.
Can Connect, but Bluetooth Keeps Dropping
- Be sure that the Bluetooth device is supported and fully charged.
- On the Chromebook, turn off Bluetooth, then turn it back on.
- Move the Bluetooth device and the Chromebook closer together.
- Move the Bluetooth device away from other wireless devices and appliances.
- Close browser tabs and apps you're not using.
- Reboot the Chromebook.
- Try using the camera in a different app than the one it’s not working in (like Teams, Zoom, Word, OneNote, PowerPoint). If it works in that app, uninstall the app where it doesn't work, then reinstall it.
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Be sure the sound isn’t muted by doing the following steps:
- In the lower right, click on the clock showing the time.
- Adjust the volume using the slider.
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Change the sound input or output.
- In the lower right, click on the clock showing the time.
- Next to the volume slider, select the right arrow.
- Change where sound comes from (output) or where you speak into (input).
- Be sure there is no dust or dirt on the touchpad.
- Press the esc key several times.
- Drumroll your fingers on the touchpad for ten seconds.
- Turn the Chromebook off, then back on again (re-boot).
iPad Troubleshooting Guide
- No WiFi/Internet
- App Not Responding
- Device is Sluggish/Slow
- App crashes as soon as it is opened
- App accidentally deleted from iPad
- App will not work with camera
- Notifications appearing on the iPad interfere with my work
- My iPad screen continually changes rotation
- Every time I type in a certain word, another word appears in its place
- Soft Reset Your iPad
Sometimes internet connectivity issues happen. If a network temporarily goes down or loses connection, sometimes you can find yourself disconnected or on the wrong WiFi network. To confirm WiFi settings:
- Navigate to Settings > WiFi
- Turn the WiFi setting off and then turn it back on again.
- Double-check that your home WiFi is the selected network.
*To determine if you are using LTE data or WiFi, you will either see “LTE” or a black WiFi icon illuminated in the top menu bar of the device. It is normal to see the carrier data bars at all times, but if “LTE” is not illuminated, then you are not currently using the carrier network.
Sometimes an app seems sluggish and doesn’t respond to commands. The best way to troubleshoot this problem is to close the app.
- Double tap the home button.
- Locate the troublesome app.
- Place your finger on the app and swipe upwards until the app disappears from the screen.
- Tap the home button to return to your home screen and relaunch the app.
If that doesn’t work, determine if other apps and features are responding normally. If not, the device itself may have too many apps running. Proceed to “Device Sluggish” step below.
Sometimes a device seems sluggish and doesn’t respond to commands. You may have too many apps open. It is good practice to close apps when you are done using them so that the device doesn’t run too many things in the background. Follow the "App not responding” process above to close all apps that aren’t currently being used.
App crashes as soon as it is opened
Sometimes apps crash! If it happens repeatedly then the app will need to be reinstalled. This can happen for a multitude of reasons, but the best practice is to delete the app from the device and reinstall it from the Self-Service app. To delete apps and then reinstall them:
- Locate the app on the iPad
- Lightly touch and hole your finger on the app until all apps begin to ‘wiggle.’
- Tap the X icon in the upper left corner of the app you want to delete and confirm.
- Open the Self-Service app.
- Search and select the app you previously deleted and tap the re-install icon.
*Default apps will be reinstalled automatically next time the device checks in.
App accidentally deleted from iPad
It’s easy to retrieve accidentally deleted apps from the device.
- Open the Self-Service App.
- Type the name of the app in the search window located in the Self-Service App.
- Tap on the icon next to the App name to re-install.
If you said “No” when an app asked to be allowed to connect to the camera, then you won’t be able to access the camera until you adjust the privacy settings.
- Open Settings
- Select Privacy
- Select Camera – A list of apps that interact with the camera will begin to populate the screen.
- Locate the app and toggle the on/off switch to ON.
*This same process applies to other features as well, most commonly photos and microphone.
Notifications appearing on the iPad interfere with my work
When you are using an app for the first time that utilizes notifications, a message will appear asking whether or not you want notifications. Notifications can be handy if you prefer frequent updates and notifications of emails, etc. However, notifications can become distracting and interfere with work. Fortunately, managing notifications is easy to do.
- Open Settings
- Select Notifications
- The apps in the notification center (those sending notifications) can be turned off by toggling the on/off switch to OFF.
My iPad screen continually changes rotation
You can lock your iPad to prevent your screen from rotating between portrait and landscape orientation. Just know that some apps only work in specific orientation and the app will adjust itself by default, overriding rotation settings. To lock your screen in a specific orientation:
- Place your finger on the right top corner of the screen and swipe towards the middle of the screen to access the control center (some devices may be a swipe up from the bottom of the screen).
- Tap on the rotation lock icon to lock rotation in place.
Some devices have a side switch located on the right-hand side of the device that can be used to lock your screen in a specific orientation.
- Open Settings
- Select General
- Near the bottom of the right column of the screen you will see the following: "Use Side Switch to:"
- Tap Lock Rotation
You’ll now be able to control your screen orientation easily from the side switch.
Every time I type in a certain word, another word appears in its place
Basically, you can create a shortcut for a word. Say I wanted a shortcut for my name to be Jo instead of Joanne. I could make Jo a shortcut and, regardless of the app, if I typed the word Jo, Joanne would be inserted. Some people can get very clever with shortcuts so it’s nice to know how to fix them if you aren’t happy with the outcome.
- Open Settings
- Select General
- Select Keyboard
- Select Shortcuts
- Select the Shortcut you want to amend and either delete it or type in the correct word.
You can add new shortcuts by selecting "Add New Shortcut" at the bottom of the screen.
If any of the above fixes does not resolve your issues, performing a soft reset on the device can sometimes be an effective solution. To soft reset your device:
- Begin by pressing the wake/sleep (on/off) and home buttons at the same time for about 5 seconds. The wake/sleep button is the one on the top right corner of the iPad. The home button is the round one at the bottom center of the iPad’s front.
- Continue to hold these buttons until the screen goes dark and an Apple logo appears.
Soft resetting the iPad shouldn’t normally cause you to lose any data or settings. However, a HARD reset does delete the data. If you need to completely wipe and restore the iPad, please consult the IT department.
T-Mobile Hotspot
- Plug the charger into the wall.
- Plug the charging cable into the charging port on the hotspot.
- To turn on the hotspot, press and hold the power button for 3 seconds until the screen displays "Welcome."
- Once you see T-mobile on the screen, tap the power button twice to see the wi-fi name.
- Tap the power button again to see the password.
How to connect a Chromebook to the hotspot:
- In the bottom right corner, click on the time.
- Select “Not connected”.
- Click on the wi-fi name that you found in step 4. It should be something like “Franklin T9 1234”.
- Enter the password that you found in step 5.
- Click on “Connect”.
- The Chromebook is now connected!
How to connect a Windows laptop to the hotspot:
- In the bottom right corner, click on the globe icon.
- Click on the wi-fi name that you found in step 4. It should be something like “Franklin T9 1234”.
- Click on “Connect”.
- Enter the password that you found in step 5.
- Click on “Next”.
- Click "Yes" if it asks "Do you want to allow your PC to be discoverable by other PCs and devices on this network?"
- The Windows laptop is now connected!
For help call: 1-844-361-1310
